Red Lion Sound (“we,” “our,” or “us”) operates the Red Lion platform (the “Platform”), including our
website and mobile applications, which allow users to connect socially, discover and host events,
book services (such as DJs, photographers, and videographers), and buy or sell digital content,
experiences, and tickets.
This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal
information in accordance with applicable Canadian privacy laws, including the Personal
Information Protection and Electronic Documents Act (PIPEDA), and other relevant regulations. By
using our Platform, you agree to the terms herein.
1 Information We Collect
We collect the following categories of personal information:
a. Information You Provide
Name, username, and profile details
Email address and phone number
Billing and payment information
Identity verification information (when required for payouts or security)
Content you upload such as photos, videos, messages, and event listings
b. Automatically Collected Information
IP address
Device type, browser, and operating system
Usage data including pages viewed, actions taken, and session duration
Cookies and tracking technologies
c. Location Information
Approximate or precise location information (only if enabled), to support event discovery and social features
2 Use of Personal Information
We use your personal information solely for the following purposes:
To provide, maintain, and operate the Platform
To facilitate bookings, ticket sales, and payment transactions
To process payments and issue payouts securely
To enable social interactions and user content sharing
To personalize your experience and provide relevant recommendations
To communicate with you regarding updates, support inquiries, and promotional offers
To detect, prevent, and investigate fraud, abuse or other violations
To enforce our Terms of Service and protect Platform integrity
3 Legal Basis & Consent
By using the Platform, you explicitly consent to the collection, use, and disclosure of your personal information as described in this Policy.
We rely on the following legal bases to process your information:
Your informed consent
Performance of contract obligations to provide requested services
Compliance with applicable legal or regulatory requirements
Legitimate business interests, including fraud prevention and security
You may withdraw your consent at any time by contacting us; however, withdrawal may limit your ability to use the Platform.
4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
Maintain your logged-in status
Analyze user behavior to improve the Platform
Enhance functionality and performance
Deliver personalized content and advertising
You may control or disable cookies through your browser settings, but this may affect Platform functionality.
5 Disclosure and Sharing of Information
We may share your personal information under the following situations:
a. Other Users
Your profile information, content, and activity may be visible to other users based on your privacy settings.
b. Service Providers
We engage trusted third-party service providers to support Platform operations, including but not limited to:
Payment processing companies
Cloud hosting providers
Analytics and marketing services
c. Legal and Safety Purposes
Comply with legal obligations, law enforcement requests, or court orders
Protect our rights, safety of users, or the Platform from harm or fraudulent activity
d. Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as a business asset.
We do not sell your personal information to third parties.
6 Payments, Payouts, and Financial Data
All payments are processed securely using reputable third-party providers; we do not store full credit card numbers.
Payout Holding & Risk Management: To ensure Platform security and compliance, Red Lion Sound may hold or delay payouts for review (usually up to 7 days or longer if necessary), investigate suspicious transactions, reverse fraudulent payments, or suspend accounts involved in illicit activities.
7 Data Retention
We retain personal information only as long as necessary to:
Provide services and fulfill contractual obligations
Comply with legal, tax, or regulatory requirements
Resolve disputes, enforce agreements, and protect rights
You may request account deletion at any time by contacting us; some data may be retained as required by law.
8 Your Rights Under Canadian Privacy Laws
As a user in Canada, you have the right to:
Access the personal information we hold about you
Request corrections to your personal information
Request deletion of your personal information, subject to legal limitations
Withdraw consent to our personal information practices
File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
Secure cloud hosting infrastructure
Encryption where applicable
Restricted access to personal data by authorized personnel only
Note that no internet-based system is completely secure; however, we strive to protect your data in accordance with best practices.
10 Third-Party Services and External Links
Our Platform may contain links to external websites or use third-party services. We are not responsible for the privacy practices of those websites or services.
11 International Data Transfers
Your personal information may be stored or processed outside Canada, including by our service providers located in other countries. By using the Platform, you consent to these international transfers, provided that reasonable protections are in place.
12 Children’s Privacy
The Platform is not intended for individuals under the age of 13 (or the minimum applicable legal age). We do not knowingly collect personal information from children under this age. If we learn we have collected such information, we will take steps to delete it promptly.
13 Changes to This Privacy Policy
We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the updated Policy.